The OKX founder and the CEO of the star Xu apologized to users after reports of the illegal account appeared in the exchange of encryption, including one case in which a user remained closed from their money despite completing the extensive verification steps.
“We are sincerely apologized for any inconvenience it caused. We admit that issues such as high positive rates and the optimal user experience in the process of collecting information are still present during compliance and risk monitoring operations.” He said In a publication on Friday.
The compliance system makes errors from time to time
“One of the biggest challenges in global compliance is” false positives ” – as the system is accidentally suspended by ordinary users as risky.”
He explained that even the most advanced technologies cannot evaluate the user’s compliance at all times.
He said: “Many service providers adopt a strategy” aggressive identity “, and the organizational authorities often encourage platforms on errors on the side of caution in controlling risks,” adding that this is the reason that the compatible users, who do not pose any clear risk, may receive compliance inquiries:
“This is the reason why some users, although they are completely compatible and acting normally, may still receive additional information requests from the compliance team – sometimes they feel as if they are asked to prove that your father is your father.”
Shaw said that there are more than 600 members of the OKX global compliance team, but he admitted that eliminating false and impossible positives.
Shu said: “It cannot be denied that” wrong positives “cannot be completely eliminated in any compliance system.”
Joint user complaint with followers
Apology follow reports from a user on X Claim On Friday, their account has been frozen since June 21 and has been repeatedly rejected during the strict identification process.
XU shared the user’s public complaint with 130,800 followers on his profile X.
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The user said, in addition to having to re -verify the customer (KYC), who were asked to provide a 10 -year work record, recruitment records from the past five years, and detailed information about the employer.
According to the user, the documents were rejected because the information does not match the “specific answers” of the platform.
Cointelegraph has arrived at OKX for comment but he did not receive a response according to the time of publication.
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