A crypto whale with $ 3.1 million in frost funds in the crypto exchange claimed by Mexc that he was told to fly to Malaysia to prove his identity to personally release his funds.
According to In screenshots shared by pseudonymous Crypto businessman “White Whale” Global Head of Customer Service of Mexc offered him an “exclusive invitation” in Malaysia to have a “deep communication with the team leadership” about frozen assets.
The reported transition is out of the standard for crypto exchanges. Learn that your customer solutions usually involve proof of address, verification of funds, identification, and other documents that can be sent online.
Screenshots of emails and chats on the telegram shared by the entrepreneur also suggest that Mexc tried to attract them to a potential cooperation and “trading perks,” but the Crypto businessman refused the offer, criticizing Mexc for the use of coercive tactics while the safety of safety concerns events.
“Crypto kidnappings are rising -why does a person with over $ 100m on -Chain go ahead to fly abroad and enter the lion of an organization that he is protesting publicly against?”
Mexc said it did not flourish possessions for no reason
A Mexc spokesman Cointelegraph said that “strictly adhered to risk management policies and did not refreeze possessions without valid factors.”
Mexc said that steps can take in response to price manipulation, washing trading, self-contact, front operation, fraudulent trading and incorrect citation.
The speaker did not address the businessman’s claims offered to fly to Malaysia to resolve the situation.
Crypto trader forces mexc to release funds
The crypto whale added that he completed all other KYC checks, including facial verification, phone number, and home address, and it was noted that the Terms of MexC service did not mention in-person KYC.
Earlier on Monday, White Whale launched a $ 2 million social media pressure campaign Against Mexc in an attempt to make them provide funds.
The campaign involves crypto entrepreneurs who have minting a free non-adjusted token (NFT) on the base network and tagging Mexc or the head of the operating officer’s chief officer with the “#freeThewhitewhale” tag.
For completion of tasks, a $ 1 million USDC (USDC) Bounty will be divided evenly between the first 20,000 NFT holders, provided that Mexc releases frozen funds.
White Whale is not the first mexc user to complain
Mexc’s Comments In Cointelegraph is similar to the company’s statement in March, in response to a series of “non -generated allegations” regarding Freezing customer assets.
Related: Coinbase data scandal data calls KYC scraping
Another mexc user, Pablo Ruiz, Says More than $ 2 million worth of tether (USDT) Stablecoin was frozen in April due to a “control control” protocol without prior notice, explanation, or an opportunity to cooperate.
Ruiz said he was identified with the automatic appearance of copying reply replies, with a line stating: “Due to the activation of the risk of risk, your account review will take 365 days. Contact us again on 04/17/2026.”
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