COO of Coinbase Brian Armstrong said the crypto exchange has reduced unnecessary restrictions on its users by 82%, which has become a “major issue” for exchange.
In a post of June 6 x, Armstrong identified The freezing of that account has become a problem “longer than it is acceptable,” and it has become a top priority for improving his firm.
“The issue has been reduced by 82% to this day, with more improvements coming. Keep you updated while further improvements will roll,” Armstrong said, before asking all customers with frozen accounts to contact Coinbase support.
Coinbase users have expressed failure Account restrictions for years, Reporting a sudden frequency lasting for months or longer, motivating some to leave the platform.
Customer confidence in Coinbase was also recently shaken by a Breaking the mass data Exposed the details of more than 70,000 customer accounts.
Armstrong identified the development of Dor Levi, a member of the Coinbase product team, who rode nine weeks ago with the main purpose of organizing account restrictions.
In a post of himself, Levi Says Most of the development is derived from making “significant investment” in Coinbase’s machine and infrastructure models.
“We enhance the accuracy and commemoration of all our models, and see fewer restrictions/freeze as a result.”
The Coinbase will continue to implement account restrictions imposed by court orders and penalties to remain in compliance with the law, Armstrong and Levi said.
Despite the development, a lot of work remains, Levi, who admitted that as a Coinbase user himself, the experience of account restrictions still does not meet his “own bar.”
I joined @coinbase 9 weeks ago with an important goal: arranging unnecessary account restrictions.
If you are on CT, you know how important this issue is for users. I personally have a Coinbase user and our restriction experience does not meet my own bar.
Objective is clear: account … pic.twitter.com/zvgum3qszi
– Dor (@dorvonlevi) June 6, 2025
Coinbase users said they had been locked up for months
In response to Armstrong’s post, a user of X Says they have been completely locked out of their Coinbase account for more than two years, while another Says They left the platform after enduring an eight-month freeze.
Another X user is linked to the lengthy account that has filed a Coinbase customer support team.
“In Coinbase, it is very difficult to talk to a live man in customer service,” they said, This adding “can take forever to track someone.”
Related: Coinbase is aware of the recently revealed data leak since January: Reuters
Coinbase din planning To strengthen its security measures after these actors bribe some of the Customer Service agents abroad to access photos released by the government and Homes of the house of nearly 70,000 Coinbase customers in December. The The incident was revealed only In mid -May.
https://t.co/EvpibmFVRW pic.twitter.com/f6updkl5r0
– Brian Armstrong (@brian_armstrong) May 15, 2025
An x user even claimed that a friend of their family has lost bitcoin (Btc) and ether (Eth) in a scam that they think is linked to recent violation of Coinbase data.
Coinbase remains one of the largest crypto exchanges in the world, with over 100 million users and this is the largest caretaker of the area Funds exchanged by Bitcoin Exchange.
Magazine: Coinbase Hack shows the law probably won’t protect you: here’s why
