Coinbase has been reported to have fired a group of customer support agents following their alleged involvement in social engineering attacks with users. Contrated agents are based in India.
According to an interview on May 15 Fortune, Coinbase’s Chief Security Officer Philip Martin, Says The company has fired customer support contractors that allow access to scammers in user data, suggesting that they can become Indian citizens. CSO comments come after some crypto users Reeled from an attempt of phishing attack With their Coinbase data, the exchange estimates can cost between $ 180 million and $ 400 million in remediation and reimbursement.
Qiao Wang, a major contributing to the Alliance Dao, Says In a post of May 15 X that he may have been the victim of one of these attacks. He said a scammer had notified him that his Coinbase account was compromised, asked him to verify his personal information, where criminals were likely to have access through compromised agents, and asked him to withdraw all his funds in a “Coinbase self-customial wallet.”
“I called them at the end of the call telling them they had to adapt their game (…),” Wang told X. “They told me to make $ 7m that day.”
Cointelegraph reached out to Martin and Coinbase for comments, but did not receive responses at the time of publication.
This is a story development, and further information will be added as it is available.
